How To Reverse UPI Payment Made To Wrong ID/Address

From buying a pen, bread, and butter to clothes, a TV, and a phone, you can pay through UPI for almost everything nowadays. Since its launch in the demonetisation-hit year 2016, UPI has been a revolution in India.

UPI’s Rise In India

With an all-time high of 10 billion transactions last month, UPI has been growing year after year, with the UPI developer, NPCI (National Payments Corporation of India), also introducing four new features this month to push UPI transactions to 100 billion a month.

While UPI is expected to continue to act as a big push towards the government’s motive of digitization across India, the instances of scams, frauds, errors, etc. surrounding UPI are on the rise too.

But what if you made a mistake yourself? Such as sending money through UPI to the wrong UPI address or ID? Can you get that money back? Let’s find out.

What If You Transfer Money To The Wrong UPI Address?

In case you have transferred money to the wrong UPI ID, the first thing to do is report the transaction to the customer service of applications such as Paytm, Google Pay, and PhonePe.

Contact customer support: Reach out to your bank’s or UPI service provider’s customer support immediately. Furnish all relevant details, including the transaction reference number, date, and amount. This information is vital for initiating the reversal process. After that, you should explain the mistake and then wait for the customer support team to initiate the inquiry, get approval for reversal, and then credit that back to you.

As per NPCI, “Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app. End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto. A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as the case may be. The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transaction. The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself.”

Here’s How You Can File A Complaint With The NPCI Too

-You can also file a complaint at the NPCI portal through the Dispute Redressal Mechanism tab.

-You will have to mention the issue, transaction details, mail ID, and registered mobile number.

-You will see an incorrectly transferred to another account option.

-You also have to upload your bank account statement and submit the complaint.

As per reports, the complainant can escalate the issue with the payment service provider (PSP) bank and then the Banking Ombudsman if the issue still remains unresolved.